To place an order by phone, call toll free at 800-676-4559 or 360-354-1320, 24 hours a day. For personal assistance, call Monday through Friday, 9am to 5pm P.S.T. Please be ready with your credit card number, expiration date and order information. To mail or fax us your order, download the Order Sheet to the left. The order sheet is in PDF format for easy viewing and printing. Our Guarantee/Returns: Your satisfaction is our primary concern. If you are not happy with any item, you may return it within 30 days for exchange credit or refund. Items must be unused, unwashed, and in original condition and packaging. (In some cases, we may extend merchandise credit for acceptable items returned after 30 but not more than 90 days from purchase; please call for pre-approval.) For returns, please include your receipt and reason for return. Shipping charges are not refundable unless items have been delivered to you in damaged condition. Package your return securely and insure it for your protection. (Please note: Several larger items are drop-shipped, and may have return restrictions or require a manufacturer's re-stocking fee. Please inquire for details.) Privacy Policy. At Baby Bunz we are committed to ensuring your privacy as a customer. You can be confident that we will not sell or exchange names, or any other information about our customers, with third parties. Shipping. We usually ship within one business day of receipt of order. Most items are shipped from Washington state. Please allow 3 to 10 business days from shipment date for standard delivery, depending on your location. We'll contact you in case of unusual delays or problems. (Check orders may require a 7 day waiting period.) Calculate shipping charges for each shipping address. If you're in a rush, please call or order online with a MC/Visa, or mail us a money order—See our Express shipping rates for fastest delivery. Click here for information on shipping charges. We promise prompt attention to your order. We'll contact you in the case of unusual delays or problems. In order to process your order most efficiently, please remember to include your telephone number and 2nd color choice. Price and availability are subject to change without notice. We will make comparable substitutions when necessary. Please call if you have questions regarding the above. Gift Certificates. These are available in any amount. To order a gift certificate please call 800-676-4559. Free Gift. We'd like you to try some of our new products, so when your items total $100 or more (excluding diapers and diaper covers) we'll include a special surprise—just for you. Please request on the order form, or mention when calling in your order. Foreign Orders. Please inquire via e-mail regarding our policies to: info@babybunz.com.